The six essential factors of organization excellence:

  • Right Customer Focus which includes identifying and then connecting customers with relevant products and services.

  • Consolidation of Current Business including restructuring, mergers, acquisitions and more.

  • Operational Efficiency across the organization. Dr. Asher suggests this step may be most important for long-term profitability and includes things like TQM and benchmarking activities.

  • Exploring New Markets.

  • Human Resource Management which includes attracting, retaining, developing, and career planning.

  • Corporate Image Building by developing the company’s reputation in the mind of customers.


These can be considered the backbone for any business to succeed in fierce competitive environments.

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